Shipping Policy

DEADLINES:

Orders are shipped within 33 business days after payment confirmation. It is necessary to take into account the period of up to 3 business days for banks, in the case of boletos, and 24 hours for administrators, in the case of cards, for payment to be confirmed. Once confirmed, the order is updated as PAID in the system and the shipping process begins.

Our posting period is 33 working days, that is, it is necessary to add this period to the postal delivery period.

Deliveries are made from Monday to Friday by the Post Office, and the shipping cost is automatically calculated during the checkout process. Delivery will be made within the timeframe determined by the Post Office for the region's zip code.

 

IMPORTANT:

We work with delivery via Correios, which is an independent company. SUPERHAULIS CONFECCOES E COMERCIO LTDA guarantees a period of 33 business days after confirmation of the order for posting, but we do not have full control over the procedures of Correios. We are available to assist you and resolve each case in the best possible way.

Some frequently asked questions:

1. My order is returning to you, what should I do?

If your order is being returned to us, it means that: either the postman tried to deliver it 3 times and was unable to do so because he was not answered, or the address is incorrect/incomplete. In both cases, as soon as the order is returned to us, we will contact you to carry out a new shipping procedure, which is the customer's responsibility.

If neither of these cases apply, we will have to wait for the order to be returned to read the statement from the Post Office. We will contact the customer to resolve the issue in the best possible way.

2. I selected shipping to arrive in 1 business day and it didn't arrive, what should I do?

The 1 business day period refers to the postal service's deadline, it is always necessary to add our posting deadline of 33 business days to the deadline.

3. My order deadline has passed and I haven't received it, what should I do?

Once your order has been dispatched, you will receive an email confirming that your package has been posted, which means that your package is with the Post Office. To understand what happened, you can contact the Post Office directly and provide the tracking code. If you need help, we are available by email at 333@fashionlog.com.br